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PAN, KYC & Identity

PAN, passport and bank records do not match: fix the right record first

A spelling difference or an old married name is holding up your sale, account or demat application.

Your passport, PAN and bank show different details, and each desk tells you to match another document. First establish which detail is correct and what proves it; otherwise you can reproduce the same error across three records.
Last reviewed: 22 September 20266 min readReviewed by Preetesh Maloo, CA

The short answer

Correct the record that is wrong against accepted identity or name-change evidence, then resubmit KYC to the institutions handling your transaction. For an individual's PAN correction, use PAN CR-01 and keep the existing PAN number; do not apply for a fresh PAN.

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Which record should change first?

This is an evidence-first sequence, not a rule that a passport always overrides every other record. If PAN and passport are correct and only bank data is wrong, ask the bank to correct its record.

MismatchEvidence to establish the correct detailFirst correction
Married nameMarriage certificate or accepted name-change evidence linking old and new namesUpdate the outdated identity record, then PAN if it still carries the old name
SpellingAccepted identity document with correct spellingCorrect the mistranscribed record
Date of birthBirth certificate or other accepted full-date evidenceResolve conflicting source records; correct passport if wrong, PAN if wrong
Father's nameAccepted evidence bearing the correct father's name; change evidence for a substantive changeCorrect the wrong parent field, not the applicant's name
Initials expandedIdentity proof supporting the full nameCorrect the abbreviated PAN database name if required, then KYC

For an Indian passport error, follow the passport reissue procedure; for a foreign passport, its issuing authority's procedure. Marriage does not turn the PAN father's-name field into a husband's-name field. Do not change a correct birth date merely to pass a bank match.

File PAN CR-01 from abroad

Since 1 April 2026 the individual correction form is PAN CR-01, replacing the old 'Request for New PAN Card or/and Changes or Correction in PAN Data' form for individuals. It serves Indian and foreign citizens.

Start a correction request through Protean or UTIITSL. Enter the existing PAN, complete mandatory fields and select the fields to change. Provide the current identity, address and date-of-birth proofs, PAN copy and evidence of the requested change. Follow the chosen provider's signature, photograph and submission instructions.

Protean offers physical-document and eligible paperless routes. If using physical documents from abroad, send the signed acknowledgement and supporting papers to the address shown in its current instructions. Its published procedure says they should reach it within 15 days of online application; allow for overseas delivery. Keep the acknowledgement and track the request.

CR-01 asks NRIs for their passport number and foreign-citizen individuals for their country-of-residence TIN. Do not substitute a fresh-allotment form because you have changed citizenship.

The document pack, including a foreign passport holder's identity proof

PurposeEvidence to prepare
Existing PANPAN card copy, as requested by CR-01
Foreign-citizen identityPassport, Indian-issued PIO card, OCI card, or other national/citizenship ID or TIN with the prescribed attestation
Foreign-citizen addressAn accepted document bearing the address, including overseas bank or Indian NRE statement where applicable
Birth datePassport or other permitted evidence showing the full date; the foreign-citizen list also allows specified birth certificates
Marriage-related name changeMarriage certificate; provider also lists marriage invitation, Gazette publication, passport showing husband's name, or gazetted-officer certificate
Minor spelling or initials correctionSuitable identity proof bearing corrected details
Other substantive name changeGazette publication or gazetted-officer certificate under the provider's additional-document list

The national/citizenship ID or TIN alternative needs a Hague Apostille, Indian embassy/High Commission/consulate attestation, or attestation by authorised officials of an overseas branch of an Indian scheduled bank. That is not a blanket apostille rule for every passport copy.

An Indian citizen living abroad uses the Indian-citizen evidence list. Under the 2026 rules, Aadhaar is not date-of-birth proof. Confirm any conflict between old web instructions and the current form with the provider before dispatch.

Keep the same PAN, then check each downstream record

A correction keeps the PAN number. Do not file a fresh application or obtain a second PAN to solve a mismatch. If two numbers already exist, use the duplicate-PAN surrender page; fresh PAN for a foreign passport holder is a different workflow.

RecordWhat to do after correction
PAN databaseCheck the corrected name and birth date with Verify Your PAN
E-filing profileCheck Personal Details; if the old data remains, raise a support request with the acknowledgement and corrected PAN
Each bankSubmit its change/KYC request, corrected PAN and identity/change evidence; obtain confirmation
Broker, DP and KRASubmit the intermediary's modification request and requested proof; check the client master and KYC status

Do not treat receipt of a corrected card as confirmation that every institution has updated. PAN identity correction is also separate from e-filing residential status and the NRI status-change checklist.

Clear the mismatch before the deed date

Make the identity check part of preparing the draft deed. Compare the seller's or buyer's full name, PAN number and passport details with the bank records that will receive or release the money. Give the conveyancing professional the old-to-new name evidence and ask how the deed should record the identity trail.

Plan completion around confirmed correction and KYC acceptance, not the date you submit CR-01. Keep time for a provider query, overseas document delivery and separate bank or DP review. If the transaction is already scheduled, give those desks the acknowledgement and ask what remains outstanding; an acknowledgement is not evidence that the correction has been processed.

Do not alter an old deed, tax certificate or bank statement yourself to make its name match. Keep the historical document with the evidence linking the names.

A worked example: Neha's Bengaluru sale

Fictional example. Neha in Toronto plans to sell her Bengaluru flat for Rs 90 lakh. Her correct passport uses her married surname; PAN and the receiving bank still use her maiden surname. A proposed Rs 9 lakh advance plus Rs 81 lakh at completion totals Rs 90 lakh before any transaction taxes or deductions. These are deal figures, not tax calculations.

She prepares the marriage certificate, passport, existing PAN and address evidence, then files CR-01 for the supported name change. After processing, she verifies the PAN details and submits the bank's separate name-change request. Her lawyer checks the identity trail for the old deed and new sale documents.

She retains the same PAN throughout. She does not tell the buyer that submitting CR-01 has cleared the bank's review; she obtains confirmation before relying on the planned payment date.

What's involved

What the CA actually does

  1. 1

    Identify the incorrect field

    We compare PAN, passport and transaction records and map each mismatch to its supporting evidence.

  2. 2

    Prepare the PAN correction pack

    We check CR-01, the existing PAN and the identity, address, birth-date and change documents.

  3. 3

    Track the institution updates

    We prepare separate bank and intermediary submission lists and record what each desk has accepted.

  4. 4

    Assemble the pre-transaction identity trail

    We give you the corrected records and old-to-new evidence for the buyer, bank and conveyancing professional.

What to have ready

Documents you'll typically need

  • Existing PAN and correction/rejection acknowledgement, if any
  • Current passport and relevant identity records
  • Address and full date-of-birth evidence for your citizenship category
  • Marriage or other accepted name-change evidence, where relevant
  • Bank or demat discrepancy notice and client details
  • Draft deed and historical name records if a property transaction is pending

References on this page

  • PAN CR-01, replacing the individual use of Request for New PAN Card or/and Changes or Correction in PAN Data, Income Tax Department and Protean: https://www.incometaxindia.gov.in/en/pan ; https://tinpan.proteantech.in/downloads/pan/download/PAN%20CR%20individual.pdf
  • Rule 158, formerly Rule 114: identity, address and birth-date evidence; Protean's current foreign-citizen list: https://tinpan.proteantech.in/services/pan/foreign-citizen.html
  • Protean correction procedure and additional proof of change: https://tinpan.proteantech.in/services/pan/correction.html ; https://tinpan.proteantech.in/downloads/pan/Additional-Documents.pdf
  • Verify Your PAN and My Profile, Income Tax Department: https://www.incometax.gov.in/iec/foportal/help/all-topics/e-filing-services/verify-your-pan ; https://www.incometax.gov.in/iec/foportal/help/how-to-use-my-e-filing-profile?mobile-app=1
  • CDSL DP Operating Instructions, section 3.4.10, account-name changes: https://www.cdslindia.com/downloads/DP/currentDPs/DP-Operating-Instructions-Chapter-as-on-March-31-2025.pdf
  • HDFC Bank NRI forms centre, separate name-change request: https://www.hdfc.bank.in/nri-banking/forms-centre
  • Passport Seva application FAQ, correction by passport reissue: https://www.passportindia.gov.in/psp/FaqApplicationForm

Frequently asked questions

Common questions

No. The individual correction form covers Indian and foreign citizens; the supporting-document list depends on citizenship.

No. Correct the existing PAN using evidence linking your names; the PAN number stays the same.

The listed attestation condition attaches to the alternative national/citizenship ID or TIN evidence. Follow the provider's requirements for your selected documents rather than assuming all copies need the same treatment.

No. Use accepted date-of-birth evidence, such as the appropriate passport or birth certificate, for your category.

Submit the bank and intermediary modification requests and check their results. Do not rely on the corrected PAN card alone as proof that their records changed.

Give the conveyancing professional and bank the discrepancy and application status before fixing completion. Ask them to confirm what they will accept for that transaction; do not assume the application acknowledgement resolves it.

Which name or birth date should your transaction use?

Send the mismatch notice and the relevant identity records. We will map the correction evidence and the order of PAN, bank and demat updates.

No card, no obligation. All certification and filing work is handled by ICAI-registered practising Chartered Accountants.