Terms of Service

Last updated: April 2026

1. Service description

TrustNRI is a platform that connects Non-Resident Indians with Chartered Accountants who specialize in DTAA-based TDS recovery, ITR filing, and NRI tax compliance. We are a technology platform, not a law firm or licensed tax advisor. All tax services are delivered by practising CAs registered with the Institute of Chartered Accountants of India (ICAI).

2. Free tools

The DTAA calculator, residential status checker, Form 10F generator, FD TDS calculator, capital gains calculator, rent TDS calculator, 26AS scanner, and glossary are provided free of charge. These tools provide estimates and general guidance. They do not constitute tax advice. Actual savings depend on your specific circumstances.

3. Paid services and pricing

Paid services are available in three tiers: Free (no charge), Recovery (annual fee + 15% success fee on recovered amount), and Concierge (annual fee, no success fee). The success fee is charged only after the refund is credited to your bank account. Annual fees are charged upfront upon sign-up. Pricing may change; existing subscribers retain their rate for the current term.

4. No guaranteed outcomes

Tax recovery depends on multiple factors including your country of residence, type and amount of Indian investments, validity of your TRC, accuracy of past filings, and the Income Tax Department's processing timeline. We do not guarantee any specific recovery amount, refund timeline, or outcome. Past recovery amounts mentioned on this site are based on actual client cases and are not indicative of future results.

5. Your responsibilities

You are responsible for: providing accurate information about your investments and tax status, obtaining your TRC from your country's tax authority, ensuring your PAN is active and linked to Aadhaar, and responding to any notices from the Income Tax Department within required timelines.

6. CA relationship

The CA assigned to your case operates as an independent professional. TrustNRI facilitates the connection and provides the technology platform. The CA-client relationship is governed by ICAI professional standards. Any disputes regarding tax advice should be addressed directly with the assigned CA.

7. Refund policy

If we are unable to identify any DTAA savings for you after initial assessment (rare but possible), we will refund the annual fee within 30 days. Success fees are non-refundable as they are charged only on actual recovered amounts.

8. Limitation of liability

TrustNRI's liability is limited to the fees paid by you for the specific service in question. We are not liable for delays by the Income Tax Department, TRC issuance delays by foreign tax authorities, bank processing delays, or penalties arising from information you provided that was inaccurate or incomplete.

9. Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

10. Contact

For terms-related queries: legal@trustnri.in